E-COMMERCE FULFILLMENT
Your orders. Fast, secure, on brand.
From your online shop to your customers' front door – storage, shipping and returns for your e-commerce, from Berlin since 2005.
Unlike classic fulfillment this is about fast single shipments, seamless shop integration and an end-customer experience that carries your brand further. We take on this part of your logistics with a dedicated team, personal contacts and the care of an owner-led company.
No obligation · 15 minutes · no preparation needed
Scope of services
What we handle for your online shop.
E-commerce fulfillment at Media Impuls covers the entire journey of your order – from shop integration to returns. Here's an overview of what our service includes in detail.
Shop integration & order intake
Storage & inventory management
Pick, pack & ship
Returns & value-added services
Advantages
More than storage and shipping
Two things set us apart from the big traditional 3PL providers – and they're the reason our clients stay.
A dedicated contact instead of rotating teams
Whether it's the first call or the thousandth parcel: you always speak with the same person. They know your processes and can decide on the spot when needed — no hold queues.
Owner-led since 2005
Media Impuls belongs to the people who run it. That's why we don't decide for the next quarter, but for the long term — and for clients who grow with us.
Onboarding
Your business is ready to ship in 5 to 10 days from goods receipt.
A structured onboarding process
From the first goods receipt to the first shipment usually takes just 5 to 10 days — with clear steps, clear responsibilities and realistic deadlines.
Reliable scheduling from day one
From the first call, you know what happens when. No waiting, no hidden hurdles — when we say "Day 7," we start on Day 7.
Control
Your warehouse, always up to date.
Live inventory overview anytime
In the customer portal you see in real time what's in stock and what's moving. No more Excel lists, no more status calls.
Track the status of every order
From intake at the warehouse to delivery to the end customer — you see where every order stands, including tracking updates from the carriers.
Your warehouse. Your systems.
One app.
Your warehouse at a glance.
Our customer portal syncs your shop with our warehouse in real time. Orders, inventory, shipping status – all in one overview, available anytime. From the office, from home or on the go, you manage your entire fulfillment in a single app.
Connected to your setup.
We connect to your systems – so orders flow to us automatically.
Whether Shopify, Shopware, Amazon or ERP systems like Xentral and JTL – your existing tools connect seamlessly to our warehouse. Orders, inventory and shipping status flow automatically between systems, so you can focus on your business instead of transferring data by hand.
Testimonials
What our clients say about us
"Since we started working with Media Impuls, I can focus on what I do well. In March I had 40% more new orders than the year before – and I'm certainly very glad I no longer have to handle any boxes myself."
"I cannot begin to express the deep appreciation we have for our partnership with Media Impuls. The Media Impuls team is professional, efficient, and cost effective for a multi-national company like ours which does business in the EU and the United States with many brands. Specifically, David Kaiser, Manger of Customer Sales & Success, has done everything possible to ensure the success of our EU distribution strategy. We are unbelievably appreciative to have such competent partners in the process and look forward to continued success together."
"Partnering with Media Impuls has been essential in scaling my business. Beyond their seamless logistics and reliable delivery, the team acts as a true extension of my own staff, providing the personal attention and flexibility I need to navigate the complexities of e-commerce. I especially appreciate their proactive support and the way they step in to catch my occasional oversights—they truly have my back."
"Working with Media Impuls is a real asset to our inspection processes. As a platform for digital vehicle trading, we depend on the smooth supply of our vehicle appraisers across the entire field – and this is exactly where the Media Impuls team excels. From goods receipt and storage to on-time shipping, every step of the process fits together seamlessly. We particularly value that Media Impuls goes far beyond pure fulfillment – from individual onboarding packages for our vehicle appraisers to flexible custom solutions in day-to-day operations. We are extremely grateful to have such a competent and proactive partner at our side."
Brands and organizations that trust us.
"We've been doing fulfillment for over 20 years – owner-led, in Berlin, with the same values as on day one. Our clients stay because they know who they're talking to. We grow with their businesses, not against them. That's our understanding of 3PL – as a partner, not a platform."
Tony Haack
CEO
Next Step
We're here for you, personally
Whether you need a concrete quote or simply want to know how we work – with us, you won't end up in a ticketing system. You speak directly with a person who knows your industry, understands your questions and takes the time. The way it should be.
Initial consultation – free & no obligation
FAQs
Frequent questions about e-commerce fulfillment
Before you hand your online shop over to a 3PL, plenty of questions come up – about cut-off times, carriers, returns and integrations. Here you'll find short answers to the points shop operators ask us most often.
When are incoming orders processed?
Incoming orders are processed Monday to Friday between 9:00 and 17:00. Orders received on a working day by 12 noon are usually shipped the same day, all others on the following working day. Media Impuls operates from the Berlin site and manages all orders centrally in the customer portal.
Which carriers does a Berlin 3PL work with?
Media Impuls ships through various carriers and offers their full range of shipping products — from letter post and insured parcel to express shipping. On request, other carriers can also be integrated through the existing client contract.
Can I use my own carrier contract (e.g. with Hermes, DPD or GLS)?
Yes, by arrangement. An existing contract with a carrier is integrated into the Media Impuls customer portal, so that shipments run under your own customer number. Your negotiated rates stay in place and shipping runs from the Berlin site.
Which shop systems and marketplaces can a 3PL connect to?
Media Impuls connects all common shop systems and marketplaces — among them Shopify, Shopware, Amazon and eBay. Where no ready-made connection exists for a system, a suitable interface is set up. Your orders then flow automatically into the customer portal, so that shipping and stock stay in sync.
How does returns management work with a 3PL?
Returns are processed within three working days of arriving at the Berlin site. The team registers the return, inspects the items superficially (without a functional check) and puts the goods back into stock. Damaged returns are disposed of on request. Return costs are billed separately, plus the carrier's fees.
Do end customers get shipment tracking?
Yes. End customers receive online shipment tracking directly from the carrier, along with proof of delivery. That keeps the shipping status transparent at all times — for the end customer as well as for the shop operator in the Media Impuls customer portal.