FAQ

A partnership becomes beneficial as soon as you can no longer ship orders immediately, don’t have the staff available for assembly and kitting, or have run out of storage space for your products.

Alternatively, as a new entrepreneur, you may simply not have the time to handle immediate shipping yourself. In that case, having a reliable partner by your side to professionally ship all orders to your customers is even more critical for your success.

We are a full-service provider and always offer customized solutions tailored to your specific requirements.

This can include a wide variety of tasks, from assembling goodie bags for events to storing trade show materials or other merchandise. We are here to provide reliable and secure support!

We would be happy to provide a flexible inbound solution. Simply contact us to learn more.

We would be happy to clarify that in a personal conversation! Please feel free to call us at: +49 (0)30 44 35 19 49-0

There isn’t a flat-rate answer for this, as the cost depends on several factors. The price is calculated based on a service fee, the number of goodie bags, and the quantity of items included in each bag. Shipping costs are determined by the shipping method and the destination. We would be happy to advise you on this; simply send us an email at event-fulfillment@media-impuls.com or call us at +49 (0)30 44 35 19 49-0.

We are always happy to prepare a free, customized quote with no obligation.

For a successful partnership, it’s essential for us to learn as much as possible about your needs. As a full-service provider, we see ourselves as your personal shipping department. This approach allows us to address your specific wishes precisely and ensure your satisfaction, which guarantees a smooth process and lets you focus on your day-to-day business with peace of mind. As an external partner, we want to work for you just as if we were employees of your own company. This gives you the security you need for your business to remain successful. Alongside these foundational aspects, we must also cover the practical details. For example, the following should be clarified before we begin working together:

• What types of products are involved?
• How many different SKUs (individual items) do you sell?
• How many items are in an average order?
• Are there any special considerations when packing the products?
• Is your business B2C, B2B, or both? Who are your customers?
• Where will you be shipping to? And what shipping methods are required? (e.g., letter post, economy mail for goods, insured parcels, express shipping)
• Do any products require assembly or kitting?
• Will you also need us to process customer returns?

We will clarify these questions, discuss our services, and address any other points together before a potential partnership begins.

There is no standard price for this. Every client has unique requirements, so costs vary. We are always happy to prepare a custom, no-obligation quote tailored to your specific needs.

That depends on the amount of inventory to be stored. As a general rule, we can start shipping your products within 5 to 10 days of receiving your first delivery.

We process incoming orders from Monday to Friday, 9:00 AM to 5:00 PM.

We ship your products worldwide.

You can use the delivery method you prefer. We accept shipments from postal services and parcel couriers, and we are also equipped to receive palletized freight delivered by trucks with a liftgate.

We ship exclusively with Deutsche Post and DHL, and we can offer all of the shipping methods they provide.

This is possible by arrangement. You would use your own service, and we will integrate your account number into our systems.

Addresses within Germany are verified through DHL’s system. If the data is incorrect, we receive an error message.

Yes. When shipped as a parcel, shipments are covered by the carrier’s standard transport insurance from the moment of handover. Custom insurance options are also available.

Your customers receive the ability to track their package online through the shipping carrier, as well as a proof of delivery.

We handle customs clearance for each package with a value of up to €950. To do this, we require the following information:

• TARIC code (customs tariff number)
• Gross weight (including packaging) and net weight
• Country of manufacture
• Optional: A product description for export.

In Germany, delivery typically takes one to three business days.

We process returns within 3 business days. We will notify you about the return and perform a visual inspection of the items. This means we do not conduct a functional test. Afterwards, the goods are returned to our warehouse inventory.

For damaged returns, we handle the disposal. The cost for these returned items will be billed separately, in addition to any return fees charged by the shipping provider.

We pack your products as carefully as possible to ensure they reach their destination safely.

For secure transport, we use standard materials like bubble wrap, packing paper, and cardboard.

Is it important for your product to be shipped in a particularly eco-friendly way? That’s not a problem either.

Just contact us and we’ll find a solution together.

The service includes:

• Goods receipt
• Quality inspection (visual)
• Unpacking and repackaging
• Storage
• Order picking
• Packing and shipping
• Returns management
• Overall management

All non-food products that are suitable for shipping by post or parcel.

Hazardous goods are excluded.

When goods arrive, we check the quantity against the delivery note. We will provide you with regular updates on this.

Upon request, we can also perform individual inventories of your stock.

Storage costs are calculated monthly per pallet or storage space, and are always optimized for the most efficient use of space. Depending on the product range, multiple items can be stored in a single location. For example, a single product available in different sizes and colors.

No, a barcode is not required. However, each item must have a unique item number (SKU).

Yes, that’s not a problem. Upon request, we can include the required materials with each shipment.

Yes, we are happy to create and ship product sets for your customers. Upon request, we can also pre-assemble these sets. For example, we can count out products, shrink-wrap them, apply labels, and much more.